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From: Tina G [email@example.com]
Subject: Plants In Stock Inquiry
Hi, do you have the Anubia Barteri (medium; potted or bareroot) and the
Dwarf Sag (10 packs) in stock? Just wanted to check before ordering.
Thanks so much,
By the way the plants I got from you several months ago are doing just
super! --Huger mother plant Anubia Barteri, Med Anubia Barteri, and several
Moss Balls-- Excellent quality plants, sturdy, strong, and just great all
around. I have done business with one other online aquatic plant store--and
they just do not compare at all. Thanks for your great service and quality
Subject: Re: Plant order
Hi Marc ... Wanted to let you know the plants arrived, No problems...They all look great.
Just hope I can keep them that way..:-)
Thank you for the extras ... I really like the super red color on the Ludwiega (not sure what species?) Am hoping it will stay, and develop that way in my tank.
So anyway .. very happy with my purchase, and hope we do business again some time.
From: Greg Nielsen
I RECEIVED MY NEW 24G CUBE YESTERDAY AND EVERYTHING IS GREAT. I FINALLY
OPENED THE BROKEN ONE UP COMPLETELY AND EVEN THE BALLAST WAS SHATTERED AND
BROKEN. SOMEONE (DHL) HAD TO OF REALLY TAKEN SOME ANGER OUT ON THAT PACKAGE. I WAS VERY SURPRISED OF HOW MUCH DAMAGE WAS DONE. I WANTED TO SAY THANKS FOR THE
OTHER CUBE (REPLACEMENT) AND EVERYTHING IS LOOKING REAL NICE, I JUST TRANSFERED MY 12G INTO THE 24.
Subject: Re: Order 060970329250
just put the cherry reds in a bucket and got the drip going
this is my second try at ordering online freshwater shrimp.
the first time around i ordered a total of 24 shrimp
they arrived single bagged with no styrofoam shipping box.
only some newspaper and a cardboard box to keep them warm.
7 of them arrived DOA.
Even though i paid extra for 'before 10am overnight' shipping the water in the bags was clouded and foul.
all but two of the cherry reds were dead by the next afternoon.
Thank you for keeping me in the shrimp side of the hobby.
i appreciate the care you showed in packing and shipping the animals.
the shrimp you shipped look great, they'll be joining my 2 survivors
in a 12 gallon nano.
I RECEIVED MY PLANTS 9/1/2004 AND I AM VERY PLEASED! WE WILL DEFINITELY BE DOING BUSINESS AGAIN IN THE FUTURE, AFTER ALL I STILL NEED THOSE FLAG FISH, GREAT COMMUNICATION VIA E-MAIL. YOUR PACKAGING WAS EXCELLENT, THANK YOU!!!
Wow is all I can say. The aquarium plants i ordered were the best i have ever received from a company. I'll be back!!
12 Aug 04
I wanted to say thank you for the wonderful selection of co2 products you offer. I found one site that offered co2 stuff the same as you but they only had like 5 items. Your selection of 30+ items just for that has made me a faithful customer. Thank you for your timely shipping as well. I received this 3 days after placing the order alond with the other aquarium supplies
Excellent, I got the confirmation DHL below. Wow, you are quite on-top
of things and I really like your management of my order. Extremely
timely and efficient.
Thanks again and I look forward to working with you in the future on my
I just wanted to say thanks to Marc at Aquatic-Store.com for the great service he gave me on my order.
I ordered the CO2 Combo 4 (Milwaukee regulator with needle valve, solenoid valve, and bubble counter, SMS 122 pH controller and Reactor 1000) but Marc didn't have the Reactor 1000's in stock. Being an impatient person, I decided I would see if Marc could cancel the order and let me order everything but the reactor - I'd go get the reactor somewhere else. He did that for me, but then I realized how much more I was going to spend in shipping and didn't take into account the discount he had given for the Combo 4. So... I called Marc to ask that he cancel that order and let me order the Combo 4 again, but I promised him I'd be patient this time and wait for the Reactor 1000's to be back in stock.
I've got the system running now and it's great (except I decided I'd run the Reactor 1000 off of a new Eheim 2217 that I got off of ebay - If it would ever get here!)
Lesson learned: Be happy when you get a good deal and just be patient if everything isn't in stock.
Sorry for all the work I put you through Marc.
The Regulator/Ph Monitor package arrived today in perfect shape. Really quick delivery. Everything is in great condition, I want to thank you for the extra check valves. I was wondering when the guestimation of the shipping date of the co2 cylinder was going to be. Thanks again for great service and products as always.
30 Jan 04 Follow up from below
Hi Marcus. How are you?
The plants that you sent were SO WONDERFUL, you wouldn't believe the growth in one week! I've ordered MANY plants, and yours are by far the best I've gotten! I know that you included extras, and I thank you......you have good taste!
We just got home with the plants and they COULDN'T BE MORE GORGEOUS!!!!!!!!!!
Thanks so much and I'll be ordering again soon!
Just wanted to post a little blurb here for Marc over at Aquatic-Store.com - I ordered a whole pile of goodies from him like SMS122 PH controller, Aqua-medic Reactor 1000, CO2 tubing, PH calibration fluids, etc...- that kinda stuff...
Posted on http://www.plantedtank.net/forum/viewtopic.php?p=37848#37848
Well my order came in well packed and on time... now there was a slight problem with the fact that a 60ml bottle of this thick bubble counting fluid was short on the order... I emailed Marc and he was back to me within an hour... he apologized sincerely and promised to get it out that same day...
Well today the fluid arrived (2 bottles - tnks!!) and I am just here to say that I am totally pleased with the service and pricing that was extended to me by Marc over at Aquatic-Store.com - you don't always need to go to the uber huge online retailer to sometimes find the diamond in the rough - thanks Marc - a Job well done!
everything is here in Argentina already, my friend just brought it from Chile. Everything was just *perfect* (sms 122 ph controllers 4)
If I need anything else in the future, I will contact you for sure, I'm very very satisfied with the customer service!
Thanks a bunch again!
Just want to let you know I got the plants today.Thanks so much for the "extras." They all look good.
Good doing business with you.
RE: Kasselman Aquarium Plants
Marc, just a quick note to say thanks; the Kasselman arrived today in excellent condition. It exceeds my expectations WRT to the detail, and is just what I'm looking for. Any other recommended reading?
Thank you for your quick re-assuring responses. I received the book ( Aquarium Plants Kasselmann, Christel ) in the nick of time (Christmas eve) and my husband absolutely loves it! It was the first thing he picked up the morning after Christmas and he's been referring to it ever since.
Happy holidays to you and your gang,
You guys are awsome.... You have really gone above and beyond. You have a long time customer in me now. I wont be buying my plants and supplys anywhere else...
YOU GUYS ARE HEROS!!!!
My order came today. I really appreciate the service.
Thanks and Merry Christmas.
I'm thrilled with your outstanding prices. I'm a first-time buyer that just recently purchased several Hamilton pc bulbs from your website--WOW! What savings! You guys out-compete every other retailer I'm aware of. Keep up the great prices! You've definitely earned my business!
The copies of Kasselmann's book arrived safely direct to my doorstep this morning. Many thanks for that. My friend sends his regards as well, especially since this book is just not available anywhere in AUstralia.